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Refund Policy

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Last Updated: 29th Dec 2025

At HireIQ, we strive to ensure a transparent recruitment experience. This policy outlines the terms under which any fees paid by candidates (e.g., for background checks, skill assessments, international jobs or administrative processing) may be refunded.
A. General Terms
  • This policy applies only to direct payments made to the HireIQ.
  • There may be some Role specific refund policies that will supersede this policy.
  • Third-party fees (e.g., visa application fees paid to embassies or external medical exams) are subject to the respective third party's refund policy.
B. Eligibility for Refund
You may be eligible for a refund under the following circumstances:
  • 1. Duplicate Payment: If you were charged twice for the same service due to a technical glitch.
  • 2. Service Not Rendered: If you paid for a service (e.g., a specific background check, visa etc. ) and the process was not initiated by our team.
  • 3. Cancellation by Company: If the recruitment project for which a mandatory fee was collected is cancelled by HireIQ before your verification starts.
C. Non-Refundable Items

Refunds will not be issued if:

  • A candidate provides fraudulent or misleading documents leading to rejection.
  • A candidate withdraws their application after the background verification process has already been initiated.
  • The candidate is not selected for the role after the interview process (as fees are for processing/verification, not a guarantee of placement).
  • The candidate fails to meet the visa/work permit requirements of an international client.
D. Refund Process
  • Requesting a Refund: To request a refund, please email [Payments/Support Email] with your Transaction ID, Candidate ID, and the reason for the request.
  • Review Period: All requests will be reviewed within [5–7] business days.
  • Method of Refund: Approved refunds will be credited back to your Bank Account within [10–20] business days, depending on your bank's processing time.
E. International Transactions
For international candidates, refunds will be processed in the original currency of payment Or equivalent INR as on the original transaction date. HireIQ is not responsible for fluctuations in exchange rates or additional “foreign transaction fees” charged by your bank.